Growing opportunities - applying AI to real workflows
The growing opportunities will be in applying AI to real workflows, rather than merely building another general-purpose model or chatbot. AI SERVICE LANDSCAPE The AI service market will increasingly focus on production-ready systems, workflow integration, governance, security and measurable outcomes. Companies will expect AI providers to solve operational problems rather than deliver impressive demonstrations. ; ========== 1.1 From generic AI tools to operational AI systems Organizations are likely to spend less on isolated chatbots and experimental proofs of concept. They will spend more on systems that work with company data, business applications, approval processes and existing employee workflows. Important service areas will include: AI agents and workflow automation. Enterprise search and retrieval-augmented generation, commonly called RAG. AI application integration. Model evaluation and monitoring. Data preparation and knowledge management. AI security, privacy and govern...